If you are still using the traditional telephony systems for business that involves copper wires, handsets, and PBX or KTS, then you may be missing the astounding benefits of using voice over the internet protocol of VOIP!
For beginners, VoIP is a technology that converts a voice into a digital signal which allows you to make a call using your computer, from a VoIP phone or other devices. In some cases, this may be called IP telephony, internet telephony, broadband telephony, or broadband phone service. In other words, make a call using the internet anytime and anywhere.
How it works
In traditional telephony systems or legacy systems, telephony is operated through a PBX system or private branch exchange. It runs on a physical box (“brain”) located at the company’s central office and is connected by copper wires to each individual phone. Usually, in-office devices are dependent on how many users or desks and the number of external lines required to make outbound calls. A number of locations also requires multiple “brain boxes” so if a company is increasing its location or is growing, it needs to manually modify its hardware to cater to new users or “call stations”. On the other hand, VoIP technology allows you to maximize your telephony system using the internet. It enables you to utilize your traditional telephony services to operate over computer networks using packet-switched protocols. Packet-switched VoIP puts voice signals into packets, like an electronic envelope. VoIP packets can be transmitted over any VoIP-compatible network, such as a local area network (LAN).
Added value for your business
As your business continues to grow, communication plays a vital role in ensuring you are able to meet the high demands of your customers. Cost efficiency, improved accessibility, and high security are some of the standout benefits of using VoIP for your business. Let’s review these benefits one at a time:
- VoIP could help you to cut some costs as VoIP networks do not need extra hardware since a broadband connection powers the service unlike in a traditional telephony system, handsets and wiring costs may increase as the number of users increases.
- Accessibility and portability are two of the most incredible features of using a VoIP system. It allows you to make calls anywhere as long as you have good internet or data for connectivity. Using software, you are able to connect to your customers, attend meetings and track your business unlike in traditional telephony, you can’t really move around with those long wires!
- VoIP leverages the latest innovations in IP technology such as encryption and improved caller identity management as an answer to possible fraudulent calls which are a threat to business security. In the traditional phone system, fraudulent calls are easy to get in through the lines and get personally identifiable information by tricking the employees.
Transitioning from the traditional telephony system to VoIP system can help your business to save costs on communications services especially when a growth trajectory. It empowers your organization to communicate internationally without any fees without extra costs. Thus, it encourages more collaboration and process improvement needed for your business. In addition, incorporating more digitalization within your business nowadays is an advantage. It helps your company future-proof when it comes to impending technological innovations that may happen which may impact the key processes within your business.
You may probably think that transitioning to digital VoiP means that you have to deploy all IP-enabled phones and eradicate all your traditional phones. Let us help you find the best VoIP provider that will allow you to integrate and protect your existing phone investments. Talk to us now.