We know happy customers are a key to outperforming the competition, but do you know happy employees mean happy customers? Productivity can be one of the biggest roadblocks to maintaining happy employees because people don’t like to work in an unproductive work environment. In a survey conducted by Glassdoor, 68% of professionals said they would instead make $40K a year in a job they love than $100K in a job they hate. This suggests that people do not like working in environments where they feel unmotivated and stuck. The good news is it’s not hard to increase employee happiness and productivity levels. All you need to do is focus on making your employees feel valued and getting out of their way.
Many companies are now growing. And they want to grow happy employees and happy customers along with products. The question is, how can you be sure that your company will be able to accomplish this? Here are the four easy steps but highly impactful and practical tips:
- Increase connectivity – So, how do you ensure that your employees keep their eye on the ball? For one thing, you can ensure that they know exactly what’s expected of them—and that those expectations are reasonable. Clear communication goes a long way toward ensuring that everyone is on the same page. You can also ensure that your team members have access to the resources they need to succeed—and that they feel supported by management. This is where integrated communication comes in – You can use UcaaS to stay connected with your team and ensure everyone is on the same page about projects, goals, and processes. It helps to remain connected with your employees so you can encourage them to develop ideas for improving the company and implementing those ideas. That way, they’ll feel like their work is valued, and they’ll be more likely to stay on board.
- 2-way communication – A two-way communication process between employees and management is the best way to foster that sense of happiness and positivity in your workplace. It allows you to hear directly from your employees what they’re experiencing in their day-to-day work lives so that you can adjust your company’s practices accordingly.
- Come up with incentive programs – You can provide incentives for employees that go above and beyond the call of duty or offer them bonuses for good performance. You can also give them the opportunity to work from home occasionally or let them take time off during the holidays without having to worry about coming in late or taking time off during their lunch break.
- Use the right technology – If your employees are using outdated or inefficient technology, it’ll be hard for them to do their jobs well. So make sure that you invest in the right tools so they can work efficiently. You can’t just throw money at your employees and expect them to be happy with their jobs. You must invest in the right technology to make their jobs easier and more rewarding.
In closing, keeping your employees happy contributes to the overall success of your business. It would also be bad business to discount their opinions, as they’re the closest to the customers and can see what makes them happy (and unhappy). Improving morale among your employees is a two-way street. Not only does it help drive success for both you and the customer, but it also improves the employee’s outlook. Everyone wants to work where they feel valued and appreciated for their contributions, and creating an environment where that’s possible is a great win for everyone involved.
Are you currently looking at finding or perhaps considering upgrading your communication technology solution for your business? With 15 years of experience helping out businesses, Beyontel is a trusted vendor-agnostic consulting company specializing in cloud-based unified communications. Contact us today and learn how cloud services could give your business an advantage!