Unified communication (UC) is a relatively new approach to enterprise communication that incorporates a variety of distinct and often independent technologies. From unified messaging to social collaboration, UC provides a single interface for employees to communicate and collaborate with others, regardless of their location or device. This improved communication enables businesses to execute sophisticated business processes while also delivering an exceptional user experience.
The term “unified communication” (UC) refers to the integration of multiple communication channels into a single, unified platform. These communication channels include phone, video, instant messaging, email, and file sharing, among others. The purpose of UC is to improve the effectiveness, efficiency, and overall productivity of communication for both individuals and organizations.
Unified communication can be a solution for a variety of communication challenges, including:
- Fragmented communication. Fragmented communication is a serious problem in many businesses. It’s difficult to get a clear picture of what’s going on, and it makes it hard to respond effectively. When individuals and teams use various communication tools and platforms, it can lead to fragmented communication and make it difficult to remain on top of all communication channels. This can make it more difficult to coordinate and collaborate effectively. UC can be of assistance because it integrates all possible communication channels onto a singular platform, which makes management much simpler.
- Remote Work. Remote work is becoming more common, and it’s not going anywhere. You and your team can remain connected through the use of centralized communications tools even if you are not physically located in the same location or even on the same continent. You can see when your coworkers are accessible, schedule meetings and conference calls, send messages and files, and do much more with the help of unified communications tools—all from the same central location. You can even use them to hold video conferences with your colleagues or customers, allowing you to collaborate without having to leave the confines of your comfort zone.
- Collaboration. The ability to work together effectively is essential to the prosperity of any organization. You can save time and money by using a singular communication platform that combines voice, video, and messaging. This will allow you to bring your team to the same understanding more quickly and with less effort. With Unified Communication, you will have access to a multitude of channels through which you can communicate with the members of your team. Unified Communication makes it simple for you to communicate with the members of your team through a variety of channels, including voice, text chat, and email. It also makes it easy for users to communicate with one another regardless of their position or the device they’re using, which enables businesses to simplify their workflows and boost their overall productivity.
- Customer service. With a unified communication system, your customers will never want to use another service again. This is because it offers a unified environment in which all of your customer’s requirements can be satisfied in a single location, including customer support, sales, marketing, and training. With unified communication, you can find solutions more quickly and collaborate with colleagues and business partners in real-time, both of which contribute to your ability to work more efficiently.
When taken as a whole, unified communication has the potential to be an effective solution for individuals as well as organizations that are seeking to improve their capacity for communication and collaboration. Because UC is a software-based solution, it can be scaled swiftly and efficiently to meet your business’s changing needs. It enables employees to work collaboratively on almost any device, regardless of their location, without missing calls or emails. The greatest advantage, however, is that real-time communication reduces customer service costs and increases revenue by minimizing customer attrition.
Planning on deploying a unified communication solution for your business? Beyontel is a trusted and experienced vendor-agnostic IT consulting company specializing in VoIP technology and Cloud-based unified communication. Contact us today!