Hosted PBX
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What Is Hosted PBX?
A hosted PBX system is a phone network that can manage calling and other communications for your company within the cloud. This makes having expensive, high-upkeep analog connections completely unnecessary, which can save your company thousands of dollars.
Since hosted PBX systems are hosted in remote data centers provided by the PBX vendor, using a hosted PBX system allows more geographic flexibility. Remote workers and employees working in dispersed offices can still access the same virtual PBX service. This helps streamline communications and keeps everyone on the same page.
Because it requires no expensive equipment to set up or install, the service you get can be easily expanded or reduced to fit the long-term trajectory of your company. This makes it ideal for companies who need to quickly scale across different locations.
Despite requiring less cost, upkeep, and organization, hosted PBX systems deliver the same quality of service as traditional telephone systems and on-premise VoIP solutions. They also offer redundancies to protect your information and service in case any outage occurs. This makes them highly secure and reliable.
If you want help determining whether a hosted PBX service is right for your company or want assistance choosing a vendor to partner with. Then sign up for Beyontel to get quality advice on what the best plan of action is.
Benefits of Using Hosted PBX
Switching over to hosted PBX can save your business a tremendous amount of time, energy, and money when compared to a traditional, on-premise solution. Here are just a few of the benefits hosted PBX allows:
Less Work for Your Business
Unlike traditional phone systems, many of the responsibilities associated with maintaining hosted PBX fall on the vendor rather than the provider. Because hosted PBX doesn’t require on-location infrastructure and hardware or the upkeep, staff, and troubleshooting involved with it. Now, you don’t have to worry about hiring extra IT staff to manage your phone system.
Instead, the provider does all the heavy lifting for you, including initial setup, hardware, security, and ongoing tech support, which frees up your time to focus on more important things.
Easy and Fast Customization
Since hosted PBX is cloud-based, adding new phone lines, expanding to new locations, or implementing new features doesn’t require setting up new infrastructure or tearing down old systems. Instead, you simply communicate to your provider that you need changes in your service, and they will take care of everything for you in a matter of days.
Increased Flexibility
Due to the fact that hosted PBX depends on internet connectivity rather than analog phone connections, an incredible amount of flexibility, with respect to both geography and use, is available to businesses that simply isn’t possible with a traditional phone setup. With hosted PBX, any user with an internet connection will be able to communicate using the system, no matter their physical location.
Hosted PBX also allows the opportunity to incorporate calls from multiple devices, including mobile phones, desk phones, and desktop apps. The need to set up separate systems for different locations is completely eliminated, making communication among your team incredibly easy and streamlined.
Same Service, Decreased Cost
Hosted PBX services offer the exact same features as traditional enterprise phone systems without the high cost of implementing new infrastructure. Some services hosted PBX typically includes are:
- Call queuing
- Paperless faxing
- Unlimited extensions
- Automated greetings
- Advanced call forwarding
- Call recording
- Conference calling
- Auto attendants (IVR)
Hosted PBX systems also may offer even more features that allow greater flexibility and use, all with less hassle, cost, and upkeep than traditional systems.
High Security and Reliability
Hosted PBX vendors often use multiple remote data centers across the globe. One benefit of this is that it allows service to be accessed in virtually any location, but it also ensures increased security and reliability. If one of the centers goes down, your calls and communications will simply be routed through another center, ensuring minimal downtime.
There is also a dedicated team of engineers and IT professionals who work day and night to ensure the system stays running and doesn’t encounter any hiccups. This makes it a lot more reliable than traditional systems that may rely on infrastructure in one location that could come down in a single outage or accident.
Easy To Use
In addition to being easy to set up, hosted PBX systems are easy to use. Most hosted PBX systems can be accessed through an online account management portal, where users can easily make calls through the internet.
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