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Collaboration is an important factor in any business’s success. Understanding the specific technologies and terminology that are causing disruption in the workplace can be challenging at times. Whether you want to meet face-to-face or connect via Skype, Zoom, or Google hangouts you might consider the following ideas for successful collaboration: Web conferencing, VOIP (Voice over Internet Protocol), and cloud computing. Conference systems include web conferencing, video conferencing, and more. However, what you might not be aware of are the features that can improve your business’s success. These features can be used to collaborate more effectively without leaving your office or home. Let’s take a look at how conferencing could lead you to success. Here’s how web conferencing could increase collaboration in your business strategies execution: Adjust to hybrid set-up Given that remote work setup nowadays is becoming extremely popular, web conferring allows your business to be flexible in terms of conducting meetings, training, and performance discussions according to participants’ preferred work location such as their home. One of the pressing matters prior to the implementation of remote working prior to a pandemic is how to effectively gather all important members of the team while they are away from a physical office. Web conferencing supports portability and ensures that the business meeting is continuous no matter where the participants are located. Keep employees productive While web conferencing allows great flexibility and supports a hybrid setup, letting the employees utilize their time even if they are not working in the office makes them even more productive. In a recent study conducted, employees working from home feel they are accomplished more as they don’t feel the need to think about the travel time. Instead, they allocate their time well and use it to engage in more work activities. When someone needs to work from home as they don’t feel better, they can still manage their meetings through a web conference. In addition, for large offices or multiple locations, the time used to travel or prepare for physical meetings is reduced by arranging web conferencing. Encourage open communication By making the employees feel comfortable discussing matters with web conferencing, they are able to freely target issues right away without finding the right location to schedule a meeting. It becomes a culture of open communication that you don’t need to wait days to discuss with the concerned individuals. Instead, you just need to check their availability and send web conferencing details.  Cut travel expenses Business travels whether domestic or internal always have an impact on your business financials. Imagine the savings you may get from removing monthly travel for your monthly or quarterly reviews. Instead, you may arrange a web conferencing call with the participants and still execute your meeting goals. This is also the same for learning and development activities. Some web conference solutions now can host hundreds of participants all at once! You sabe your travel expenses for more relevant face-to-face meetings such as business strategy development. For Everyone’s Safety We may now start to see the development of the pandemic ending but we are still uncertain how this virus will evolve and impact us. Through web conferencing, we ensure the employees’ as well as the customers’ safety. Participants can still attend the meetings even if they are doing their isolation or recovering from a sickness. By doing this we are reducing the risk of getting any contagious disease further spread. In addition, with the occurrence of natural disasters such as typhoons, you are assured that your business is still running as important matters are still being discussed without risking anyone’s wellbeing. Whether you are using VOIP for business, personal use, or both; it is an ideal option to stay connected with your friends and family, without the hassles like paying the extra bills for overseas calls. You can easily switch to VOIP if you want to save money on calling charges and make sure that you save every dollar possible in this economic downturn. Conferencing, BYOD, Video calls, and document sharing solutions have become more accessible now. However, keep in mind that to achieve business success through these solutions, you need to integrate the benefits of industry and technology. Regarding conferencing solutions, businesses should choose the right conferencing services which provide highly customized conferencing solutions such as audio call conferencing by instant messaging. The idea of collaboration is not new, but the type of collaboration has shifted. The focus behind the success of your business will differ from any other company in your industry and each step you take must be enacted properly to maintain that competitive advantage. Businesses are fighting tooth and nail to keep their current market share. They are fighting for customers and employees that are more knowledgeable about the product than most businesses could ever be. Therefore, it’s important to keep up with this fast pace of business and make sure that you are always shifting the focus toward the future needs of your clients. Have questions about how to find the best web conferencing solutions for your business? Beyontel is an experienced IT consulting company that specializes in VoIP and unified communications.  Book your appointment today.

Call centers has become an integral part of most companies, where customer care is delivered by staff sitting in call center that is working day and night. As technology and consumer behavior change, so do the needs of companies. VoIP which was conceptually devised over a decade ago is becoming a reality today to ensure efficient interaction of businesses with their customers. Adopting an integrated telecommunication solution is the ability to realize the benefits and maximize the effectiveness of call center resource. While VoIP is still a fairly young technology, several large companies including AT&T, Verizon, and Sprint have come to count on its convenience and efficiency. Here are the top 10 benefits of VoIP technology in call center Better integrations – Unlike in a traditional telephony system where it is connected to a “brain box” housed in certain location in the office, VoIP technology only needs the internet and your headset. Since VoIP technology hosts data securely in the cloud, it can easily integrate with other software applications. Why is this an advantage? When you use a cloud-based phone system along with other relevant tools such as CRM tools, sales trackers, helpdesk platforms, and chat features, you get a comprehensive software network that has every tool you need to run a fully functional call center. his is a feature that is very costly and difficult to achieve in the traditional telephony system. Enhance call center performance – Efficiency is such as important metric to monitor in a call center. Why? It measures how well the call center make use of its available time to answer calls. Ideally the lower time with higher number of call the better.  Customer satisfaction is directly linked to efficiency as customers feel happy if it’s easier for them to get hold of a live support. Most VoIP phone systems come with an intuitive interface that allows supervisors real-time monitoring capabilities and the ability to track Key Performance Indicators (KPIs). In addition, other VoIP phone solutions provide dashboards for the employees to monitor their own performance so they aware about the calls came into their queues. Better visibility of these figures helps not just the supervisor but the entire call center to put emphasis on specific metric to make immediate action. Effective call distribution – Refencing back to better integrations, VoIP systems allow call centers to integrate their Interactive Voice Response or IVR with their Automatic Call Distributor or ACD systems to improve call routing. ACD system is key to better call allocation as it helps the call center to manage all its inbound calls. IVR systems on the other hand help route callers to the most appropriate agent based on the reason for the call and ACD systems then direct the call to an available agent with the right skill set to address the caller’s needs. VoIP systems then may allow these two systems to work side by side ensure accurate routing and improve call resolution times. Call flow enhancement – VoIP cloud-based phone systems support advanced call flow features which aims to improve customer experience and response time. Traditional call routing and queuing includes recorded voice greetings and hold music, but VoIP phone systems may go beyond this to help improve and define what modern call center is. Modernization in call center via VoIP phone system includes queue prioritization, and redirection of calls in case callers have been waiting for too long. Moreover, advance features such as autodial and predictive dialing solutions are also available for outbound calling.  Advanced customization – For call centers which offers multiple products or services, using Dialed Number Identification Service or DNIS is important to identify what number has been dialed on each incoming call. The call center then may analyze which of the products they are calling about. With VoIP’s advanced customization features, audio greetings and announcements can be customized for each DNIS so callers hear messages relevant to the purpose of their call. Easy implementation and reliability – In a traditional telephony system or on-prem phone system, changes such as removing, adding, or updating hardware entail costs. Take note that potential downtime may happen during these changes, specially hardware update. However, using a cloud-based VoIP phone system you don’t need to worry about having high cost and downtime. Once deployed, VoIP can be configured to address any changes to call volumes or customer service needs without any operational downtime. VoIP is the next generation of telecommunication technology. It is an effective way to modernize your call center and improve your efficiency. For example, VoIP can streamline communications among multiple phone lines. It also saves money from your monthly telephone bills. Moreover, the call center industry will have a lot of new choices when it comes to switch technologies in the near future, thanks to the capabilities of VoIP. The benefits are likely to be very positive in the long run and should make the whole telecommunications process smoother overall.If you are planning to upgrade your call center but are not sure if VoIP is a wise decision, talk to us today. Beyontel is a vendor-agnostic IT consulting firm that specializes VoIP and Unified Communications. Book a 15-minute discovery for a free consultation.

When you think of methods in business communications nowadays, several forms may come into your mind. These could be voice-over-internet protocol (VoIP), video conferencing, instant messaging, email, faxing, SMS, and more. These methods of communication are tied up to your business’ timeliness, reliability, and of course, productivity. Businesses nowadays are measured and rated not only by the quality of the products or services but also by how customers would feel connected with their business partners. What if you are still spending and maintaining hardware just to host the services at your own facility? Here is how unified communications as a service (UCaaS) can help you: In conclusion, digital communications may represent the future of the business arena. As your business adapts to these latest technology innovations to be more relevant and reliable, more and more applications or methods may be incorporated in the future. Therefore, investing in cloud-based communications technology is for your business’s advantage. It is more unified, better integrated, and much more efficient than traditional tools. It makes it easier for everyone to work together and encourages better productivity results for the employees. Have questions in mind about finding the best vendor for your unified communications? Beyontel is a reliable vendor-agnostic IT consulting company with 15 years of experience that can surely guide you on your technology needs. Contact us now.