Business VoIP
Learn all about business VoIP, how it works, and how
Beyontel can help you select the right provider
What is Business VoIP?
Business VoIP, or Voice over Internet Protocol, is a modern communication solution that allows businesses to set up phone service through an internet connection rather than a PSTN (public switched telephone network) landline connection. This enables your business to quickly send and receive more types of communication at a fraction of the cost of legacy landline setups.
With more advanced features than traditional setups, business VoIP allows you to send voice, video, and data communications through your internet network. It also comes with advanced phone system features, such as desk-to-desk calling, hosted PBX capabilities, music on hold, and automated attendant systems.
Because business VoIP is inexpensive and can include unified communication solutions, it’s a great choice for small to medium-sized businesses to give their customers the high-quality service and professionalism they expect from large-scale systems, without the need to incur extra costs.
If you want help choosing a business VoIP provider or determining which features you need, sign up for Beyontel to get quality advice on the matter.
Benefits of using VoIP
Utilizing business VoIP can help you streamline your processes,
save money, and offer an enhanced customer experience.
Here are just some of the things it can do:
Flexible Messaging
Do you never check your voicemail but always check your texts? Does someone else on your team do the exact opposite? Many business VoIP services allow you to simplify your business message management with a voicemail transcription feature. This makes it so that messages can be received across different media, which allows communication to be simplified. Receive calls as text messages, send faxes as PDFs, or hear emails as voice messages to ensure no message gets overlooked.
Find Me/Follow Me
The “find me/follow me” feature is available on many of the most common business VoIP systems. It is used to streamline communications between different devices and numbers. With “find me/follow me,” you can have a virtual extension that allows others to call your cell phone, office, and home office all at once or in a certain order without using different numbers. From there, you can decide whether a missed call should go to your voicemail or another extension. You can also call from multiple different devices and have the same business phone number appear regardless of the device.
Business SMS
Keep the barrier between your professional and personal life intact with business SMS. Business SMS allows you to send business-related texts to clients, coworkers, and other departments through your smartphone or computer with your business phone number.
Multiple Numbers
Does your business have one main number all calls get routed through? With business VoIP, you can set up as many or as few numbers you want, allowing you to automate which calls should be directed to which departments without needing to set up a complex menu or confusing rerouting protocol.
Automatic Call Distribution
Automatic call distribution, or ACD, is a new and improved version of call hunting, or the process of distributing phone calls from a single phone number to multiple lines. ACD allows the right agent to be connected to each call without the need to route to one set number of phones.
Auto Attendant
(Virtual Receptionist)
When you get dozens of calls each day pertaining to the same question or issue, it’s important to have an automated process for addressing these communications. With a virtual receptionist, your callers can be greeted with customizable recordings before being directed to the departments, individuals, and extensions they need.
How To Choose the Best Business VoIP Provider
Business VoIP systems can be extremely affordable, with monthly fees starting as low as $20 per line. If you need help determining how many lines you need or what features you should utilize, Beyontel can help you decide on your non-negotiables and recommend the best provider for your business.
When preparing for the transition to a new VoIP provider, the more knowledgeable you are of your needs, budget, and timeline, the smoother the process will be. Different VoIP providers will have different features and prices to choose from.
Some things you should consider before deciding on a provider and package include:
- Your current internet connection and bandwidth. Make sure you have sufficient internet speed to support a VoIP system. If you are unsure about this, you can contact your internet or phone provider for help, or have Beyontel assess this for you.
- Your needs and limits in terms of budget, calling, and features. Determine what your absolute bare minimum needs are, then determine what features you would like to have as extras. Then, look at what packages are being offered, and use your budget to find a happy medium.
- Read reviews and compare companies. There are several great VoIP providers that can offer you packages that fit within your budget and needs. To determine which one to choose, check which provider has the best reviews and track record.
Questions You Should Ask a Potential Business VoIP Provider
When choosing your provider, you should ask them a few questions to ensure they’re the best fit for your company. These questions may include:
- What are the startup and recurring costs?
- Which features are included, and which cost extra?
- Is international calling supported?
- What’s the cancellation process like? Are there cancellation fees?
- Are there any other fees or costs?
- Is there a money-back guarantee?
- Is there technical support available? How is it accessed?
Want some expert guidance on how to choose the right business VoIP provider for your needs? Beyontel can help you decide which vendor fits your budget and requirements.
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