BLOGS
Latest VoIP and Communication Technology Blogs, Posts, and News
April 17, 2023
We observed that applied AI make major contributions to the meeting experience, the customer experience, and agent help in 2022. We watched UCaaS begin to enter adjacent domains such as events and the metaverse, and APIs continue to merge into everything we work on.
April 15, 2023
There are several tools and technologies that can help call center agents work smarter and with less stress in a hybrid work environment. Here are a few examples:
April 14, 2023
UCaaS (Unified Communications as a Service) platforms can integrate SMS (Short Message Service) into calls and chats to provide a more comprehensive communication solution for businesses.
April 13, 2023
AICsat can save time for call center agents by providing real-time insights and recommendations based on customer interactions, enabling agents to quickly and effectively address customer needs.
April 12, 2023
AI in UCaaS platforms can bring several benefits to call centers, including improving the experience of new agents and breaking the unfortunate cycle of attrition. Here are some ways in which AI can help:
April 11, 2023
An AI-based UCaaS (Unified Communications as a Service) platform is a cloud-based communication solution that leverages AI (Artificial Intelligence) technology…
March 17, 2023
Unified communication (UC) is a relatively new approach to enterprise communication that incorporates a variety of distinct and often independent technologies…
March 15, 2023
Working from home has become a popular concept over the past few decades. This is especially true in today’s working world, where more and more employees are using their homes as a place of business…
March 13, 2023
RingCentral has a long history of being the industry standard bearer when it comes to cloud-based unified communication, and our UCaaS solution brings that knowledge to life…
March 10, 2023
The field of telehealth has been around for several decades and has developed concurrently with other forms of computerized communication, such as faxing and email…
March 08, 2023
A video conference is a meeting or series of meetings held using computer-based video equipment. Multipoint or point-to-point video chat is available.A significant benefit of a video conferencing system is that it only requires one network connection…
March 06, 2023
Zoom is one of the world’s primary providers of video conferencing solutions utilized by businesses, government institutions, educational institutions, and healthcare organizations. Zoom is compatible with browsers, desktops, mobile devices…
February 27, 2023
Online conferencing is a service that enables individuals to meet and converse via the internet. It is utilized in various corporate contexts, including sales meetings, training sessions, and remote office meetings…
February 24, 2023
Microsoft Teams is among the most intriguing tools currently provided by Microsoft. It is a helpful communication channel due to its many useful features, such as real-time messaging, instant messaging, video and audio chatting, creating meetings, and interfaces with other programs. ..
February 23, 2023
With the introduction of Microsoft teams, tons of benefits have been realized since the boom of virtual space post-pandemic. If you’re on a team, Microsoft Teams can help you keep organized and get work done more efficiently…
February 22, 2023
In addition to working on department-wide projects, tracking impending chores, scheduling video meetings, joining new message channels, and modifying files, modern employees are in an almost constant state of teamwork…
February 21, 2023
Microsoft Teams is a communication and collaboration platform that brings together the resources teams use to complete their work regardless of location or activity…
February 20, 2023
Conference solution is conference business management software for conference organizers. It is intended to communicate with prospective customers and track all their activities...
February 13, 2023
Microsoft Teams is a central location for teamwork. It’s a place where you can share ideas, keep track of what everyone is doing, and get stuff done even when you are in different areas…
February 10, 2023
Microsoft Teams is one of the most popular communication tools used in the workplace. It allows you to collaborate with your team, organize meetings and share files, all from the comfort of your computer…
February 08, 2023
Microsoft Teams is a growing collaboration tool that allows teams to communicate and collaborate effectively. It can help your business grow by enabling information sharing, increasing productivity, and improving customer service.
February 06, 2023
Team chats are a place to organize and collaborate on projects, formulate ideas, and generate new leads. If you’re looking to improve your workflow, attract business partners, or enjoy the convenience of shared calendars with this tool.
February 04, 2023
Video Conferencing software allows users to conduct online meetings and conferences. It offers many tools, such as video recording, web conferencing, desktop sharing, and more…
February 02, 2023
With many firms incorporating it into their hybrid setup, Microsoft Teams has recently generated a lot of hype. Most Microsoft employees would likely agree that this is one of the best products they have ever produced…
January 31, 2023
Microsoft Teams is an all-in-one collaboration platform, designed to help teams work together and get more done. With Microsoft Teams, you can easily set up a hybrid work…
January 29, 2023
Productivity is an important factor in running a business. It can be difficult to measure and is often used as a catch-all term to describe how efficiently you are using your time. However…
January 27, 2023
Collaboration is vital in any organization. Collaboration tools help people to work together more effectively by allowing simultaneous access to information, ideas, reports, and forms. Companies are looking…
January 25, 2023
Microsoft Teams is a powerful communication platform loaded with features and integrations. The good news is that up to 24 users can use MS Teams for free…
January 18, 2023
Today, virtual meetings have become commonplace as more and more organizations look to increase the productivity of their employees. At the same time, attendees expect…
January 18, 2023
Microsoft teams can be a great communications tool for your business once you know how to use it. Microsoft is constantly adding new features and services to Microsoft Teams, which makes it…
December 05, 2022
As the security landscape changes and new threats arise, evaluating and finding the best security option for your business is important. Choosing a suitable security UCaaS vendor is a critical decision…
December 02, 2022
Healthcare refers to providing healthcare services to individuals, families, and communities. Healthcare is a broad term encompassing any type of medical treatment…
November 30, 2022
Communication is a core competency for any business, and it’s more important than ever to ensure that your messages are efficient and effective and deliver their intended impact. Research has shown that effective communication can make or break your business. It can help you stand out among competitors and give your brand…
November 28, 2022
Microsoft Office 365 is a cloud-based suite of productivity products that provides businesses with a complete set of tools to manage their data, communicate with clients and employees, and create professional documents. Highlighting MS teams as an advantage allows multiple people to work on…
November 25, 2022
If we want to be successful, we must work together in business and life. Working together improves our chances of success and overall happiness. The biggest winner is society in general — when we support each other, there are many more opportunities for good to happen…
November 23, 2022
Direct routing is a feature of a PBX system that allows the user to set up their own rules for how calls are routed. This is important because it enables the user to create customized routing systems, which can be used for many different purposes. For example, if you’re a call center…
November 18, 2022
The workplace is changing. From the looks of it, it will happen faster than we think. The Internet has changed everything about the way we interact. Business models are transforming, and companies are struggling to keep up with the pace of this change. Even though it’s not easy to predict what will happen in the upcoming years, you should…
November 16, 2022
With your current business communication setup, how many vendors or providers do you use? Or perhaps you are still planning to acquire another solution on top of your existing solutions? If yes, you’re most likely spending so much and probably…
November 14, 2022
We know happy customers are a key to outperforming the competition, but do you know happy employees mean happy customers? Productivity can be one of the biggest roadblocks to maintaining happy employees because people don’t like to work in an unproductive work environment. In a survey conducted by Glassdoor, 68% of professionals said…
November 11, 2022
Integrated cloud communications and contact center solution is becoming essential enterprise-wide communications tool. Many business owners want to make the most of their communications while saving time and money. This can be done using integrated cloud communication and contact center solution, merely providing…
November 09, 2022
Communication is a vital component of every business, and having solid business communication is crucial in today’s digital world. Why? – collaboration within your organization is the key to your effective business operations, and your clients want to know they can reach you anytime. If you have been tasked with…
November 07, 2022
In business, we often have to make decisions based on a balance of risks and opportunities. We hope the decisions we make will deliver the best results. Many organizations are hesitant to move their IT systems over to the Cloud when it comes to Cloud technology. However, there are numerous benefits to moving your PBX to the…
October 26, 2022
Business technology is one of the fastest-growing fields in the world today and is an ever-changing field. It is a broad term that includes various tools, software, and hardware configurations with regard to use in all industries. The purpose of business technology is to increase productivity, and customer satisfaction, reduce costs and…
October 24, 2022
In today’s world, it’s almost impossible to do business without the use of information technology. Many companies are so reliant on it that they have no idea what their operations would look like without it. If you’ve ever worked in a call center, you know that the PSTN (public switched telephone network) is a relic from yesteryear. With SIP Trunking, your business no longer needs…
October 21, 2022
In case you are planning to overhaul your business phone system, whether you are running a small business or large enterprise, hosted VoIP is what you need. What are some of the advantages of hosted VoIP solutions, how do they work, and what are some of the things that can benefit your business…
October 18, 2022
Over the last few decades, we have witnessed an unprecedented growth in the development of information technology space. The changes that resulted from this growth were immense and have shaped our lives significantly. You can travel to almost any country on the planet without any problems or issues. You can communicate with your customers, employees…
October 16, 2022
Collaboration is an important factor in any business’s success. Understanding the specific technologies and terminology that are causing disruption in the workplace can be challenging at times. Whether you want to meet face-to-face or connect via Skype, Zoom, or Google hangouts you might consider…
October 14, 2022
Call centers has become an integral part of most companies, where customer care is delivered by staff sitting in call center that is working day and night. As technology and consumer behavior change, so do the needs of companies. VoIP which was conceptually devised over a decade ago is becoming a reality today to ensure efficient interaction…
October 12, 2022
When you think of methods in business communications nowadays, several forms may come into your mind. These could be voice-over-internet protocol (VoIP), video conferencing, instant messaging, email, faxing, SMS, and more. These methods of communication are tied up to your business’ timeliness, reliability…
October 10, 2022
If you are still using the traditional telephony systems for business that involves copper wires, handsets, and PBX or KTS, then you may be missing the astounding benefits of using voice over the internet protocol of VOIP!. For beginners, VoIP is a technology that converts a voice into a digital signal which allows you to make a call using…
October 07, 2022
These days, in order to be at par with your co-competitors, whether you are in the manufacturing or service industry, adapting to the latest emerging business technology trends is an advantage. Not only do you give your customers peace of mind in terms of safety and security but also adapting to these latest business…
October 05, 2022
These days, when we think of projects related to IT infrastructure deployment or modification, we automatically look for a consulting company for smooth execution and implementation. However, most of the time, IT consulting companies you may find these days are vendor-tied – these are companies that have a partnership with the solution provider. This is where Beyontel stands…
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